TMR Platinum Club
Introducing the TMR Platinum Club
The Platinum Club loyalty programme is our way of saying thank you to our loyal rail holiday clients for booking with us. Membership comes with a range of fabulous benefits for your next TMR holiday, along with the friendly service you’ve come to enjoy.
You don’t need to do anything to apply – if you’ve travelled with us three times, including at least once in the past four years, you’ll automatically qualify. We’ll send you a welcome pack with your membership details.
Your membership benefits
- A little something extra during your holiday, such as an in-room gift, room upgrade, or taxi transfer
- A welcome pack with your membership card
- Personal concierge service from Katie and our Customer Experience team
- Priority access to future TMR events and exclusive offers
- Monthly Platinum Club membership newsletter
- A direct Platinum Club phone line for priority assistance 020 3778 0401
You’ll remain a member of the club as long as you book a holiday with us within a four-year period.
Meet Katie, your dedicated concierge
Katie, our Customer Experience Manager, and her team will personally handle any concierge requirements for your trip.
Would you like luggage transfers? Are you celebrating a special event?
Contact Katie’s team to arrange excursions, tickets and car hire to make your next holiday even more special.
Katie – our Customer Experience Manager
Refer a friend
As someone who appreciates the joy of holidaying by rail, chances are you know other people who would enjoy one of our holidays. Get even more rewards when you recommend us to someone new who goes on to book with us. Find all the details here.
Stay in the loop with our newsletters for news on TMR events and priority access, new destinations and holidays and inspiration for your next trip – sign up here.
Sign up to the Platinum Club Newsletter
Terms & Conditions
- You’ll automatically join the TMR Platinum Club after your third Tailor Made Rail holiday. We keep track of completed trips in our system, there’s nothing you need to do.
- To keep your membership active, just travel with us again within four years of your last trip.
- Only holidays you complete count. If you cancel a trip, it won’t go towards membership.
- Membership is offered at our discretion and based on our records. We may change, pause, or withdraw it at any time without notice.
- Any gifts or extras included in Platinum Club membership are subject to availability and may change from what was originally offered. We reserve the right to change or remove them.
- Membership is just for you – it can’t be transferred, shared, or combined with someone else’s bookings.
- We base your membership on our booking records. If anything looks incorrect, just get in touch and we’ll take a look.
- By being a member, you agree to receive occasional updates and offers related to the club. We handle your personal data in line with our Privacy Statement.
- We may update or close the Platinum Club at any time, including changes to the terms, benefits, or who qualifies.