Your Financial Protection
We want you to be able to book with us and travel with confidence, safe in the knowledge that your money is protected. We are a member of the Travel Trust Association (TTA), which means that your money is protected until you return from your holiday.
Who are the TTA?
The Travel Trust Association is an association of travel agents, tour operators and travel organisers with twenty years standing. Should Tailor Made Rail financially fail or cease trading for any reason, the Travel Trust Association will liaise with all the suppliers of your package to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, they will administer a claim for a refund of money that you have paid for your holiday.
How does it work?
The money that you pay for your holiday, whether by card payment or bank transfer, goes directly into a TTA trust account. Your money remains in the trust account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both Tailor Made Rail AND the Trustee are required to authorise payments from the Trust Account for services that you have booked. Your money is also insured, with separate policies (known as supplier failure cover) taken out for each supplier payment made from the trust account.
How about ATOL?
ATOL or Air Travel Operator’s Licensing is specifically designed to protect air package holidays. Since we are primarily a rail holiday provider, we do not have an ATOL licence. However, as part of our membership of the TTA, we either use a special TTA designated booking system with its own ATOL protection, or take out individual ‘ATOL Angel’ protection to cover your flight(s). We can provide you with a TTA Travel Protection Plan certificate or ATOL Angel certificate for your booking (where appropriate) on request.
If you would like to find out more about the Travel Trust Association, you can visit the TTA consumer page.