Financial Protection: TTA and ATOL

Your holiday, financially protected

When you book a holiday with Tailor Made Rail, you can do so knowing that your money is financially protected.

We are members of the Travel Trust Association (TTA) and hold an Air Travel Organiser’s Licence (ATOL), providing financial protection for our rail holidays and qualifying flight-inclusive packages.

The protection that applies depends on the type of holiday you book, and we’ll make this clear when you book with us.

Travel Trust Association (TTA) protection

Tailor Made Rail is a member of the Travel Trust Association (TTA), membership number Q2542.

The TTA provides financial protection for our rail holidays, giving you reassurance that your money is protected in the unlikely event that we cease trading.

How does TTA protection work?

When you pay for your holiday, your money is placed into a designated TTA trust account, overseen by an independent trustee.

Payments from this account are carefully controlled, with additional financial safeguards in place to protect customers’ money.

If Tailor Made Rail were to cease trading, arrangements are in place to help ensure your holiday can continue or, if this isn’t possible, that you receive a refund in accordance with the protection scheme.

You can find out more about the Travel Trust Association and how it protects customers on the TTA website.

ATOL protection

Tailor Made Rail also holds an Air Travel Organiser’s Licence (ATOL), providing financial protection for qualifying flight-inclusive holidays.

ATOL is a financial protection scheme administered by the UK Civil Aviation Authority (CAA).

If you book an ATOL-protected holiday and the ATOL holder ceases trading, the scheme protects the money you have paid for the arrangements covered by your ATOL Certificate. If you’re already abroad, it can also help you complete your holiday and return home.

ATOL protection does not apply to rail-only holidays, which are protected through our TTA arrangements.

For more information, visit the Civil Aviation Authority’s ATOL website.

Travel with confidence

Financial protection is just one part of booking with confidence.

Our experienced Travel Designers take care of planning and organising your holiday, and our in-trip assistance team is available if you need help while travelling.

Find out more about travelling with Tailor Made Rail.